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Contact Us

Important notice: We recommend that you avoid sending your account information via email

Fraud: If you receive an email that appears to be from First Trust Bank, but which you believe to be fraudulent, please forward the email to



Our branches
Head Office
Please address your letter to the relevant
department, for example:
Customer Care
    First Trust Bank
    First Trust Centre
    92 Ann Street
    BT1 3HH



All personal or business account enquiries
(except credit cards)

0845 6005 925
Mon - Fri 9am-5pm*

Credit card enquires

028 9024 1822
24 hours
Report lost or stolen credit or debit cards
From Northern Ireland

From overseas
028 9033 0099

+4428 9033 0099
24 hours

Make an appointment with a financial planner
Review all your finances, or specific needs, with a financial planner
0800 1697 192
Mon - Fri 9am-5pm
Bank online or by phone
Register for personal Online Banking by phone or

Use Phoneline Banking

iBusiness Banking customer support

028 9034 6034
Mon - Fri 9am-5pm*

0845 793 0000
24 hours

0870 2430 331
Mon - Fri 8.30am - 5.30pm*
Customer comments or complaints

0845 6005 925
Mon - Fri 9am-5pm*
Head Office 028 9032 5599
Mon - Fri 9am-5pm*
Private Banking 028 9047 9786
Mon - Fri 9am-5pm*
Customer Treasury Services UK, Belfast
028 9032 6118
Mon - Fri 8am-5pm*
Merchant Services

Merchant Support Centre
0845 301 5407
Mon - Fri 9am-5.30pm*

0871 200 1437
For customers who are hearing impaired
028 9031 4973
Mon - Fri 9am-5pm*
Media queries

Contact Morrow Communications

Kieran Donnelly

Lauren McCoy

028 9039 3837
Mon - Fri

077 6970 2275

075 5125 2221

                                                                         *except bank holidays









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First Trust Bank is a trade mark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. AIB Group (UK) p.l.c is covered by the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.

AIB Group (UK) p.l.c subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any First Trust Bank branch or from the Lending Standards Board.

IMPORTANT: Before entering this site please take time to read our Site Legal Notice and Privacy Statement. By proceeding further you are deemed to have read and accepted our Site Legal Notice and Privacy Statement.

The information regarding the products and services contained on the following pages is intended only for the residents of Northern Ireland. If you are not a resident of Northern Ireland it may be unlawful for you to receive this information.